Last Updated: December 11, 2025
AIViraLabs operates on a subscription-based model with monthly billing cycles. Due to the nature of our AI-powered video generation service and the immediate delivery of digital content, we do not offer refunds for any purchases. However, you have full flexibility to cancel your subscription at any time.
All sales are final. Once you purchase a subscription plan or credit package, no refunds will be issued under any circumstances. This policy applies to:
Monthly subscription plans (Starter, Pro, Growth)
Annual subscription plans (if applicable)
One-time credit purchases
Add-on features or services
Partial months of service
This policy exists because AIViraLabs provides instant access to AI-generated video content, which is delivered immediately upon purchase. Once videos are generated using your credits, the service has been rendered and cannot be returned.
You can test AIViraLabs by purchasing a small credit package. This allows you to fully explore our features and capabilities before committing to larger packages or subscriptions.
Purchase only what you need
Full access to all features
Credits refunded if generation fails
Subscription plans available for regular users
We encourage all users to start with a small credit package to ensure AIViraLabs meets your needs before committing to larger packages or subscriptions.
While we don't offer refunds, you have complete freedom to cancel your subscription at any time. Cancellation is instant and easy:
Go to your Account Settings
Navigate to Settings → Subscription
Click "Cancel Subscription"
Confirm your cancellation request
Retain access until period ends
Keep using AIViraLabs until your current billing cycle completes
Immediate Effect: Your subscription will not renew at the end of the current billing cycle
Continued Access: You keep full access to AIViraLabs until your paid period ends
No Charges: No further charges will be made to your payment method
Video Access: Download your generated videos before your access expires
Credits Expire: Unused credits expire when your subscription ends (no refunds for unused credits)
Monthly Plans: Billed on the same day each month (e.g., if you subscribe on the 15th, you'll be billed on the 15th of every month)
Automatic Renewal: Your subscription automatically renews unless you cancel before the renewal date
Email Reminders: We send renewal reminders 7 days before your billing date
No Partial Refunds: If you cancel mid-cycle, you'll retain access but won't receive a refund for the remaining days
If a payment fails (expired card, insufficient funds, etc.), we will:
Send you an email notification about the failed payment
Retry the charge up to 3 times over 7 days
Suspend your account if payment cannot be processed
Delete your generated videos 90 days after account suspension
Important: Update your payment method promptly to avoid service interruption. You can update your payment details in Account Settings at any time.
While our general policy is no refunds, we may consider exceptions in rare cases involving:
Technical Failures: Extended service outages preventing you from using AIViraLabs (beyond our control or SLA)
Duplicate Charges: Accidental double-billing or system errors resulting in multiple charges
Fraudulent Activity: Unauthorized charges to your account due to security breaches
Any refund requests for exceptional circumstances must be submitted within 7 days of the charge and will be reviewed on a case-by-case basis. Decisions are at our sole discretion.
If you have questions about this refund policy, billing, or subscription cancellation: